Terms of service

Last updated: 28 August 2026

These terms (“Terms”) govern access to and use of ScaffOps™, Scaffolder Near Me (scaffoldernearme.co.uk), Scaff Connect™, ScaffSlot™, Scaff Exchange™, and related ScaffOps products (together, the “Platform”), operated for scaffolding businesses, operatives, suppliers, and customers in the United Kingdom and elsewhere. By creating an account, clicking accept, or using the Platform, you agree to these Terms and our incorporated policies listed in the legal hub.

If you do not agree, do not use the Platform. If you use the Platform on behalf of a company, you confirm you have authority to bind that company.

1. Who we are

The Platform is operated by the entity trading as ScaffOps / Scaffolder Near Me (referred to as “we”, “us”, or “our”). Contact details are published on scaffoldernearme.co.uk and scaffer.co.uk.

2. Platform scope

The Platform may include, now or in future:

ScaffOps™ — business software for quotes, projects, compliance, workforce, inventory, billing, and related workflows (typically at scaffer.co.uk)
Scaffolder Near Me — customer marketplace, directory, and job posting (scaffoldernearme.co.uk)
Client portals, operative apps, supplier/exchange modules, and embedded or white-label experiences

Features may change, be renamed, or be withdrawn. Beta or preview features are provided without warranty and may be discontinued at any time.

3. Other documents

These Terms incorporate by reference:

If documents conflict, these Terms prevail except where a specific policy explicitly governs a topic.

4. Accounts and eligibility

You must provide accurate registration information and keep credentials secure.
Company accounts must be managed by authorised representatives; operative accounts by the individual.
You must be at least 18 and capable of entering a binding contract.
We may refuse, suspend, or close accounts at our discretion for breach, risk, or inactivity.
You are responsible for all activity under your account unless you notify us of compromise without undue delay.

5. Subscriptions, fees, and trials

Paid plans are billed as shown at checkout and on pricing pages unless otherwise agreed in writing.
Prices exclude VAT unless stated; VAT is added where applicable.
Trials convert to paid subscriptions unless cancelled before the trial ends.
Fees are non-refundable except where required by law or explicitly stated in writing.
We may change prices on renewal with notice as required by law.
Failure to pay may result in suspension or downgrade.

6. Marketplace, quotes, and third-party relationships

We are not a party to scaffolding contracts between customers and businesses except where we explicitly say so in a separate signed agreement. We facilitate discovery, messaging, quotes, and record-keeping only.

Customers post jobs; businesses respond with quotes at their own risk and pricing.
Acceptance of a quote creates a contract directly between customer and business.
We do not guarantee quality, timing, price, insurance, CIS status, or regulatory compliance of any business.
Businesses are solely responsible for site visits, designs, erection, inspection, dismantling, and statutory duties.
Customers must verify credentials, insurance, and suitability before awarding work.

7. Directory and public information

Directory listings may display business information publicly, including listings we create from public sources before a business claims them. See our directory policy for claiming, correction, and removal. By submitting or claiming a profile, you grant us the licence described there.

8. Your content and data

You retain ownership of content you upload (photos, quotes, RAMS, drawings, etc.).
You grant us a worldwide, non-exclusive licence to host, process, back up, display, and transmit content as needed to operate the Platform, comply with law, and enforce these Terms.
You warrant you have all rights necessary and that content is lawful and accurate.
You are responsible for backups and exports of business-critical data — see security & disaster recovery.
Where you process personal data of others (employees, clients, operatives), you are responsible as controller and must comply with data protection law.

9. Acceptable use

You must comply with our acceptable use policy. We may remove content and suspend accounts without notice where necessary.

10. Intellectual property

We own the Platform, branding, software, and documentation except your content and third-party materials.
You may not copy, modify, or create derivative works except as permitted by law or these Terms.
Feedback may be used without restriction or compensation.

11. Confidentiality and security

We implement measures described in our security policy. You must not disclose non-public security information or access another user's data without permission.

12. Disclaimers

To the fullest extent permitted by law:

The Platform is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory.
We disclaim implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.
Compliance tools, templates, AI-assisted features, calculations, and suggestions are informational only — not professional, legal, tax, health & safety, or engineering advice.
We do not warrant that the Platform will meet your requirements, that defects will be corrected, or that servers are free of viruses or harmful components.

13. Limitation of liability

To the fullest extent permitted by law:

We shall not be liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, business, goodwill, data, or anticipated savings.
We shall not be liable for scaffolding failures, site accidents, regulatory penalties, tax liabilities, employment disputes, or acts/omissions of users or third parties.
Our total aggregate liability arising out of or relating to the Platform or these Terms shall not exceed the greater of: (a) fees you paid us in the twelve (12) months before the event giving rise to the claim; or (b) one hundred pounds (£100).
Nothing limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any liability that cannot be limited under applicable law.

14. Indemnity

You agree to indemnify and hold us harmless from claims, losses, damages, fines, and reasonable costs (including legal fees) arising from: (a) your content or use of the Platform; (b) your breach of these Terms or law; (c) your scaffolding or related services; (d) disputes with your customers, staff, or suppliers; or (e) infringement of third-party rights. We may assume exclusive defence of any matter subject to indemnity at your expense.

15. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including internet or utility failures, labour disputes, war, terrorism, pandemic, government action, or failure of third-party hosting or payment providers.

16. Suspension and termination

You may stop using the Platform and cancel subscriptions per billing settings.
We may suspend or terminate access immediately for breach, non-payment, legal requirement, or risk to the Platform or others.
On termination, rights to use the Platform cease; we may delete or retain data per our privacy policy and legal obligations.
Sections intended to survive (liability, indemnity, governing law) continue after termination.

17. Changes

We may update these Terms and incorporated policies. We will post revisions with a new last-updated date and, where appropriate, notify account holders. Continued use after the effective date constitutes acceptance. If you disagree, stop using the Platform before the change takes effect.

18. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection law gives you rights in your country of residence.

Before formal proceedings, parties should attempt to resolve disputes in good faith via support channels.

19. General

If any provision is unenforceable, the remainder stays in effect.
Failure to enforce a provision is not a waiver.
You may not assign these Terms without our consent; we may assign to a successor.
These Terms are the entire agreement regarding the Platform unless superseded by a written enterprise agreement.

20. Contact

Questions about these Terms: use contact options on scaffoldernearme.co.uk, scaffer.co.uk, or your account dashboard. See the legal hub for all policies.